General support
Questions about a booking, your account, a listing, or anything technical.
Let's talk
Questions, feedback, or something broken? We're a small team and we actually read every message. Here's the best way to reach us.
Privacy & data
Privacy questions and data requests. For California (CCPA) requests, use the subject line "California Privacy Request" so we can route it fast.
Press & partnerships
Media inquiries, collabs, or working with Merrily.
Common questions
You might find a faster answer here.
Browse kits near you, request to book the dates you want, and the host has 72 hours to accept or decline. Once accepted, you coordinate pickup with them through the app. No charge until the host accepts.